Common questions.

Standard shipping takes 8–12 business days worldwide. Shipping is always free — no minimum order required.

Yes — we ship to over 60 countries. Shipping costs and times are calculated at checkout based on your destination.

Once your order ships, you'll receive a tracking link by email. You can also track orders at any time from your account dashboard.

We offer free returns within 30 days of delivery. Items must be unused and in original packaging. Initiate a return from your account or by contacting support.

Our lifetime warranty covers manufacturing defects and material failures under normal use — zippers, wheels, handles, shells. It does not cover airline damage, theft, or normal wear over time.

Email us at support@jetlagged.com with your order number and photos of the issue. We'll sort it out fast — usually within one business day.

Yes. All JetLagged carry-ons meet IATA cabin baggage standards and fit within the overhead bin dimensions of major airlines including Air Canada, Air France, Emirates, and most full-service carriers.

Yes — all hard-shell cases include built-in TSA-approved combination locks. Security can inspect without breaking the lock.

Our hard shells are German Makrolon polycarbonate — the same material used in aerospace applications. Lightweight, impact-resistant, and scratch-resistant.