Privacy policy

Unhappy with your order? We'll make it right.

We stand behind every product we carry. If your order doesn't meet expectations, returns are accepted within 30 days of delivery.

Return Conditions

  • Item must be in original, unused condition with all original packaging intact
  • Return shipping costs are the customer's responsibility
  • Original shipping charges are non-refundable
  • Refunds are processed within 5–7 business days of receipt

To open a return, email us with your order number. We'll confirm eligibility and provide instructions within one business day.

info@jetlaggedshop.com

Your data. Handled properly.

We collect only what's needed to process your order and improve your experience. Nothing is sold or shared without your consent.

What We Collect

  • Name, email address, and shipping address
  • Payment details — processed securely via Shopify Payments, never stored by us
  • Browsing behavior on our site via cookies and analytics tools
  • Email marketing preferences if you opt in

How We Use It

  • Process and fulfill your orders
  • Send order updates and respond to support requests
  • Improve our site and product selection
  • Send marketing emails only if you've opted in — unsubscribe anytime

Your Rights

  • Request access to, correction of, or deletion of your personal data at any time
  • Opt out of marketing communications instantly

To exercise any of these rights: info@jetlaggedshop.com

Ground rules. Straightforward.

By using jetlaggedshop.com or placing an order, you agree to the terms below.

Product Information

  • We aim for accurate descriptions and images across all listings
  • We reserve the right to correct pricing or description errors at any time
  • All prices are listed in CAD and may change without prior notice
  • All products are subject to availability

Order Rights

  • We reserve the right to cancel orders suspected of fraud or unauthorized activity
  • Applicable sales tax is added at checkout based on your location
  • All intellectual property on this site — marks, copy, images — belongs to JetLagged

JetLagged and its owners are not liable for any indirect, incidental, or consequential damages arising from use of our products or this website.

Cart to door. Worldwide.

We ship globally via standard shipping. Estimated delivery windows run from dispatch date, not order date. Orders over $50 CAD include a tracking number sent by email when the order ships.

Delivery Windows

  • Canada — Standard: 8–12 business days
  • United States — Standard: 8–12 business days
  • International — Standard: 8–12 business days

We ship to the address entered at checkout. Verify your details before completing your purchase — we are not responsible for orders dispatched to incorrect addresses. Carriers occasionally encounter delays outside our control.

Questions about your shipment: info@jetlaggedshop.com

The fine print.

Business Information

Intellectual Property

  • All site content — text, images, marks and logos — is the exclusive property of JetLagged
  • Unauthorized reproduction, distribution or use is prohibited

Jurisdiction & Disclaimer

  • These terms are governed by the laws of Quebec, Canada
  • Any disputes shall be resolved in the courts of Quebec
  • This site is provided as-is with no warranties, express or implied
  • External links lead to third-party sites — JetLagged bears no responsibility for their content